I help IT companies grow with method, from strategy to certification.

A temporary role reporting to senior management, to identify and lead the changes that increase revenue, stabilise the business and sharpen the company’s mission.

• Defining and reviewing the intervention programme: SWOT, risk and policy management, ESG.
• Management coaching for Operations Managers, Contract Managers and heads of IT practices or production teams.
• Service governance improvement plan.
• Third-party governance, including for non-IT clients.
• Building new skills and aligning the service portfolio with the growth strategy.

Programme management to raise customer satisfaction at a service provider, develop new services or cut overruns by optimising IT resources and processes.

• Review of the context and the ITSM system, with value for the customer at the centre.
• Implementation and coaching with OpenSM and ITIL: KPIs, reporting, contract management.
• Continuous improvement with Agile and Scrum, from service design to sales.
• Setting up or reorganising functions and services, including staffing and coaching of the technical and operations team.
• For retail-sector providers: advice built around the specifics of the market and its end customers.

Programme management to introduce the principles and culture of quality and guide the company all the way to certification, building a system that lasts.

• Analysis of the company context, strategy and policies.
• Appointment and coaching of the quality manager for the target certification.
• Running the internal audit.
• Managing the certification body’s auditors until any non-conformities are closed.